Terms & Conditions
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We reserve the right to amend, without notice: prices, description and / or details of all products and offers displayed in our online shop. All prices and offers shown on this site are subject to stock availability. E & OE. Every effort is made to ensure accurate information and descriptions. However, we will not be held responsible for errors or omissions displayed on this website. All colours of products shown on this website are intended for use as a guide and are not guaranteed to be accurate, as we have no control as to how they will display on your computer.
Making A Purchase
Once you’ve selected the item you wish to purchase just click on the 'add to basket' button. When you have selected everything, you need to click 'checkout' and follow the links onscreen which take you through the checkout and our secure online payment process. If there is a specific product that you are looking for that you cannot find online please contact our sales team as we may already have the item in stock, if not they will be happy to look into ordering the product.
We accept most major credit and debit cards, we do not accept American Express.
Shipping And Handling
Postage / carriage options are shown during the order process depending on sizes, weights and delivery location. If no options are shown please contact us as we need to calculate a shipping cost for your location.
Providing the items ordered are in stock, we will normally dispatch within two working days. However, occasionally items are out of stock so you should allow up to 28 days from order. If you have any questions, please contact our office to check stock availability. Please bear in mind that our offices are closed on weekends and UK bank holidays. Our offices may be closed for 1 week in July / August for stocktake and between Christmas and New Year. Dates will be notified in advance.
If your item is not in stock, we will back order for you and provide you with an estimated delivery date as soon as we receive one from our supplier. You may choose to cancel your order if you would rather not wait.
Prices shown in our online shop show both UK VAT excluded and included at the current rate.UK location and non-UK locations will be charged the excluding VAT price as taxes are payable in the receiving country.
Credit Card Security
We use Barclaycard for processing our online payments. Our secure payment gateway means that credit / debit card details cannot be viewed over the web. This system communicates between Barclaycard and the customer's bank or card provider, and because none of the card details are stored or downloaded, this information cannot be accessed and later used for fraud.
If shipping is charged separately, a request will be sent via email using the same payment system before the order is shipped.
We are fully PCI compliant and do not hold credit or debit card details on file.
Our sewing machines, overlockers, blind hemmers, eyelet machines, air compressors, hot knives and foam cutters come with a one year parts and labour warranty. Solent Leisure Pro machines have a 2 year parts warranty. Full details are included with each product. Parts & accessories do not carry the one year warranty, this does not affect your statutory rights. If you need help contact us on +44 (0)23 9232 5975.