How and when an item can be returned
If for any reason, you are not satisfied with a product purchased via our Online Shop, you may return it for a refund. This is in addition to your statutory rights as a consumer in the United Kingdom. The following terms and conditions will apply:
The Customer must inform us by phone or email of any intention to return an item or items within 7 days of receipt of the order. .
Where an item has arrived damaged in transit, the customer must inform us about this within 24 hours from receipt of the goods. Solent will advise the customer with regards to the method of return of the goods and the cost will be borne by Solent. We will pay the return carriage cost if the item was found to be faulty, transit damaged, advertised incorrectly or if the item was sent by us in error.
ITEMS NOT WANTED, NEEDED OR ORDERED IN ERROR:.
The customer will pay the return carriage cost if the item was ordered in error, or if the customer simply does not want the goods. Under such circumstances, where valuable items are being returned it is advisable that customers should select insured shipping, as Solent will not be held responsible for any loss or damage to goods returned for refund. Refunds will only be issued upon safe receipt of the goods being returned once they have been inspected.
All goods being returned for a refund must be unused. They must also be returned in their original packaging and in new condition. The delivery cost for the order will not be refunded.
SPECIAL ORDER ITEMS - not ordered online:
Special order items are not returnable unless faulty. Where payment has been made by credit / debit card, monies refunded can only be applied to the card which the customer used to make the original purchase. For security purposes, we may need to contact the customer to verify details. Under normal circumstances refunds will be credited to customers within 2 business days of returned items being safely received back at Solent
Solent will adjust the amount refunded to cover any items found to be missing from orders that have been returned. It is up to the customer to check that all goods being returned are complete before being packed up and returned. Please ensure that you carefully pack any items being returned to us. As the sender, the customer is responsible for the return carriage and we will not cover the cost of goods that get damaged in transit on their way back to us.